Continued High Customer Satisfaction
When asked how likely it is that you will continue using Thermo-Calc Software products over the next year, 63% of you answered that you are extremely likely to continue using Thermo-Calc. Additionally, our Net Promoter Score (NPS) in this year’s survey continued to be high. Net Promoter Score is a widely used metric that allows companies to measure customer satisfaction. According to Retently, the global benchmark for the computer software industry had an average score of 34 in 2022. Our score was well above the average, with a score of 41. We are very pleased to see that our customers still show high satisfaction with our products, and we will continue to work on improving our products to maintain high satisfaction.