Troubleshooting and Diagnostics
TC-Toolbox for MATLAB® comes with a troubleshooting guide to help you with common problems in the software. The guide is included in the documentation, and users should refer to the guide for the version of the software you use. See above for links to the documentation.
TC-Toolbox for MATLAB® Troubleshooting Guide Current Version
A diagnostic script is available to help you diagnose your problem, or to create detailed information that you can send to us if you need to contact us for support.
Click here and then select the diagnostic script for your version of Thermo-Calc
*If you are on a Chrome browser, the script may not download. If this happens, please use another browser. The script is also available as an example from within MATLAB®.
It is important to run the diagnostic script EXACTLY the same way as you run your TC-Toolbox for MATLAB® script (in the same MATLAB® version, etc).
The script automatically prints useful suggestions that, in many cases, will help you to fix the problem yourself. If you are unable to solve the problem, contact us for support.
Contact Thermo-Calc Software for Support with TC-Toolbox for MATLAB®
To contact Thermo-Calc Software for support with TC-Toolbox for MATLAB®:
- Follow the instructions above to run the diagnostic script.
- Save the diagnostic script for your version of Thermo-Calc by right-clicking on the link and selecting “Save link as” or similar.
- Read the instructions on our Request Support page and paste the results of the diagnostic script into the email you send us. This will help us to provide faster, more accurate support.