If you have encountered a potential problem, your macro file may hold clues to guide our support team to provide you with solutions.
Support requests: Copy the command sequence or attach the macro file
When submitting a support form, you can either copy and paste the text string from a macro file, which can be opened in any text editor, or attach a macro file to a subsequent email.
A macro file can be automatically generated in Console Mode if in the SYS module the SET_LOG_FILE command is used and a log file name (with a file extension *.TCM) is given before any other SYS, DATA, TAB, GIBBS, POLY, POST, PARROT, or ED-EXP command or any special-module command (e.g. BIN, TERN, POTENTIAL, SCHEIL, POURBAIX, or REACTION).
Software Development Kits (SDKs)
The SDKs available are TC-Python, TQ-Interface, and TC-Toolbox for MATLAB®. If you are experiencing problems with one of these, you will be asked to send the source code/script to help our support with your query. For support with TC-Python, run the diagnostic script included on our TC-Python Help page and attach it to an email from our support team.
If you think your problem might be related to a licensing or installation issue, you can further help us by providing your software’s license information.