Troubleshooting and Diagnostics
TC-Python comes with a troubleshooting guide to help you with common problems in the software. The guide is included in the documentation, and users should refer to the guide for the version of the software you use. For older versions of the software, see above for links to the documentation.
TC-Python Troubleshooting Guide
There is also a diagnostic script to help you diagnose your problem, or that you can send to us if you need to contact us for support.
Click here and then select the diagnostic script for your version of Thermo-Calc
It is important to run the diagnostic script EXACTLY the same way as you run your TC-Python script (in the same IDE, same project, same Python environment, same Jupyter notebook, etc).
The script automatically prints useful suggestions that, in many cases, will help you to fix the problem yourself. If you are unable to solve the problem, contact us for support.
Contact Thermo-Calc Software for Support with TC-Python
To contact Thermo-Calc Software for support with TC-Python:
- Follow the instructions above to run the diagnostic script.
- Save the diagnostic script for your version of Thermo-Calc by right-licking on the link and selecting “Save link as” or similar.
- Read the instructions on our Request Support page and paste the results of the diagnostic script into the email you send us. This will help us to provide faster, more accurate support.