Application Expert Retainer

Extend Your Team with on‑demand Expertise

Our Application Expert Retainer is a flexible, hours-based service that gives your organization ongoing access to Thermo-Calc specialists for targeted, real-world materials support. You choose a set number of hours to use monthly or annually, ensuring that expert help is available whenever you need it. You’ll work with a dedicated specialist who understands your environment, your workflows, and the materials challenges you face. With deep application expertise, your specialist can help you plan, execute, and optimize your materials simulations. Acting as a trusted partner embedded in your team, your specialist can step in quickly to keep your projects moving and guide you in the right direction.

Designed for teams who need reliable, fast access to deep technical knowledge, this service ensures you always have the expertise you need.

Beyond Technical Support

Alongside our technical support team, who ensure users get the most from their software through expert troubleshooting, installation, and usage guidance, our Application Experts bring deep materials science knowledge and ICME expertise to tackle complex materials challenges.

What’s Included

Reserved Hours with Guaranteed Availability

Secure a monthly or annual block of expert hours that your team can draw from for:

Project planning with Thermo-Calc specialists for real-world materials challenges
Expert guidance for urgent materials challenges using Thermo‑Calc‑based solutions
Calibration and validation of calculations using experimental or production data
Verification of customer supplied models to ensure accuracy and reliability
Development of reusable templates, scripts, and standardized workflows for internal teams
Hands-on execution of simulations and analyses by Thermo-Calc specialists
Review and optimization of calculation setups and workflows to improve efficiency and accuracy
Any other Thermo-Calc-related challenges your team needs help with

Your hours are reserved exclusively for your organization, providing dedicated access to our Application Experts.

This service is designed both for teams who already have a Thermo-Calc license and want deeper expert involvement, and for teams without a license who need simulations performed on their behalf.

Why Choose a Retainer?

1. Direct Access to Deep Technical Expertise

Our senior Thermo‑Calc specialists bring extensive application knowledge and real‑world materials experience, so they can help you find the best approach to address your challenges, accelerating progress and improving outcomes.

2. Fast Resolution

No need to submit tickets or wait for available consultants. Your reserved hours give you direct access to senior specialists who know your challenges and understand your requirements.

3. Reliable Results

Because our experts are familiar with your work, they can optimize your simulations to address your specific needs.

4. Scales With Your Needs

Choose the number of hours that best fit your workload. Perfect for teams balancing multiple projects, high‑availability environments, or long‑term system roadmaps.

5. No Surprises, No Hidden Costs

A straightforward monthly or annual retainer gives you full control over budget and planning, eliminating ad‑hoc consulting fees and unpredictable delays.

6. Flexible to Meet Your Needs

Choose how to use your hours based on your needs. Whether you want guidance, in-depth project planning and analysis, or complete simulations run for you, our experts are at your service.

How It Works

Choose the number of hours you need.
Meet your dedicated expert who becomes familiar with your environment.
Request help with your materials challenges anytime through your preferred channel.
Track usage via transparent reporting.
Renew as needed.

On-Demand Expertise